Refund policy
Last updated: July 2026
Thank you for shopping with Venlora. We want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
To initiate a return, please contact us at getvenlora@gmail.com with your order number and reason for return. We will respond within 2–3 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received a damaged or defective item, please contact us at getvenlora@gmail.com within 30 days of delivery and we will arrange a replacement or full refund.
Non-Returnable Items
Items that are used, damaged by the customer, or returned after 30 days will not be accepted.
Contact Us
For any questions about your return or refund, reach out to us at: getvenlora@gmail.com